We make every effort to deliver the item(s) you ordered. We do not guarantee delivery by FedEx, UPS or USPS carriers. We strive to produce the exact product you request by providing proofs for your approval before production. We produce the imprint approved. If an error is made by us, the product will be replaced, or you will be refunded. A return of product or photos of product will be requested if product or packaging is needed for proof of damage or bad imprint. A cancellation fee will be assessed if product proof has been approved and the order has been sent to production.